Terms and Conditions

Payment
When making a booking it is always advisable to telephone us first on 01208 831481 to ensure availability. To secure the booking please send a deposit of 25% of the tariff plus the completed booking form. The balance is due 4 weeks before your arrival date. Please make cheques payable to Trevor Hugo and Partners. If booking within 4 weeks of arrival date please send the total amount with the booking form.

Cancellation
We appreciate that sometimes changes of plan may occur due to unforeseen circumstances. Should you have to cancel your booking we will always try to re-let the barn. If you cancel your booking more than six weeks before your intended arrival, we may keep the 25% deposit, but you will have no further liability. If you cancel six weeks or less before your arrival, you will remain liable to pay the balance of the agreed price in full.

Arrival and Departure
Please drive down to the farmhouse on your arrival and then one of the members of the family will show you around. The barn will be ready for you from 3pm on your date of arrival. You are welcome to arrive before this time if you wish to drop off luggage. On your departure we ask you please to vacate the barn by 10am so that we have sufficient time to prepare the barn for the next guests.

Other Visitors
Although we are happy for you to have friends visit you, please note that the barn may not be used to accommodate anyone not mentioned on the booking form.

Smoking and Pets
For the comfort of our guests we operate a non-smoking policy and unfortunately are unable to accommodate pets, other than guide dogs by prior arrangement.